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Read what people are saying
about Precision Garage Door

Precision Garage Door of Nashville
has received 14 reviews, averaging 1.00 Stars:
Review:

This place is a racket. They do good work, that's not the problem. But they quote you one thing on the phone so they can slyly get a tech out there and then they quote you something entirely different once he's there. Benjamin Franklin plumbing and Lee company do the exact same thing. It's just a shady way of doing business. I won't be calling these guys ever again.
Anonymous
A Response from: Dan

So very sorry for any misunderstandings. Unfortunately, we do not give firm quotes over the phone. Customer service representatives only have a range of pricing for parts. Due to the many aspects of garage door repairs, it is very difficult to give a price without assessing the situation first hand. If you decide to give us another chance, we will do our best to exceed your expectations. Once again, we are very sorry for any misunderstanding or miscommunication. We truly do our best to service our customer needs and to be fair.

Troy Weiss Service Provided:
Garage Door Repair
Technician:
Review:

I would never use your company. All we had was a simple job to fix our garage door that the cable was off the track. Your guy was very nice but wanted to replace all the parts for our garage door (which didn't need it) for $600. And that was the cheapest of the three estimates he gave us!!! So I called a different local company they came and fixed what was wrong in 30 minutes, No parts needed and the total bill was $96.25!!!!! Your company is a complete rip-off. I will never recommend you or your services.
John Beski
Service Provided:
Garage Door Repair
Review:

They were highly recommended. Close to our home. They explained in detail about the service.
Mike Brooks
A Response from: Dan

Thank you for your recommendation and review!

Troy Weiss Service Provided:
Garage Door Opener Repair
Technician:
Review:

Your prices are outrageous. I was quoted a price for a new opener of $1000. That is highway robbery. I was also quoted a price for a 110 pound garage door spring of $100, which is also highway robbery. Do you actually find people willing to pay these prices? Shame on you for charging 3 times what it would normally cost for these services and parts.
Jeff Keehr
A Response from: Dan

Unfortunately Mr. Keehr the estimate we have on file does not reflect any of the prices that you say you were quoted. We don't offer any garage door openers at that kind of price. So are you sure it was our company or possibly there was a misunderstanding. Either way we're here to help & we will negotiate with you the best we possibly can!!!!

Brandon Christensen Service Provided:
Garage Door Opener Repair
Technician:
Review:

Website is misleading. Needed spring repair on a single garage door. Website has a coupon for spring repair, but I was told by the technician, "the company no longer does partial repairs." Lowest estimate given for the repair was $519. Calling somebody else.
Jackie Quandt
Service Provided:
Garage Door Repair
Review:

I called to schedule an appointment and was told the service fee would be $65.00 unless parts were needed. The only thing that was wrong was that the cable had come off the pulley when one side of the door came down on the top and of my garbage can. The technician quoted me around 450.00. He wanted to replace my spring and add an additional along with some brackets. He called his manager and got the cost down to 330.00. He told me if I didn't have him repair it I was still going to have to pay $65.00 just for coming out. I didn't have any choice but to have him fix it. There was nothing wrong with the spring other than a little surface rust. I don't appreciate the unethical way you do business and I wouldn't use you again to save my life. Fool me once......
ed gonyea
A Response from: Dan

So very sorry you feel this way sir. Unfortunately when dealing with mechanical issues such as these with garage doors, we have policies & procedures in which we follow. We have to take liability & warranty in account. So we do have minimum recommendations to provide the best warrantied repair possible.

Brandon Christensen Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

BE AWARE - I needed 2 new springs - price was $156.0 EACH - i can buy a spring on-line for $34.0. Technician stated he was required to use his bracket, 4x4, nothing special, $61.00 EACH, technician stated i needed new cables - door was working before he arrived, $109.0 per set - I can buy them on line for under $7.00. Technician stated he could "make a call" to get the price lower - why does he have to call anybody for this - why are the prices not lower and fair to begine with - i am not negotiating to buy a car - just to fix two garage doors. Be prepared to PAY for their service.
Rick Buchanan
A Response from: Dan

Yes sir with Precision Door Service you do get what you pay for. All of our parts & service include installation & warranties.

Brandon Christensen Service Provided:
Garage Door Repair
Technician:
Review:

Y'all a rip off y'all was going to charge me$700 to fix my door and I got it fixed for$113 I will NEVER call y'all again
Tommy Tyus
A Response from: Dan

So sorry we weren't more competitive. Our parts & service do tend to be higher end.

Brandon Christensen Service Provided:
Garage Door Repair
Technician:
Review:

I would give them no stars if possible. I needed the cable put back on our garage door to get it back in working order. I called Precision because of their ability to come same day and reviews online. When the tech came out, he told me that I needed over $600 in updates/repairs, and at minimum to get door working again it would be $469. I didn't get work done. Called another garage door company who came out within an hour and total repair and checking of other 2 doors for any needed repair was $124.00!!! Door works excellently, funny how it didn't really need almost $500 in work to get the door working. Won't ever be calling Precision again. Recommend you don't eithet unless you've just got money to throw away.
Cheryl Dillon
A Response from: Dan

Very Sorry for the poor experience. With Precision we back all of our work with great product & warranties so you do get what you pay for!

Lawrence Palmer Service Provided:
Broken Garage Door Spring Repair
Sales Consultant:
Review:

I was quoted over the phone $79-$179. When the technician got to my house he wrote me a quote for $600! He said that was the bare minimum, he wrote me a quote for "what is really needed to get done" which was for $1000! I got it fixed by an honest technician from another company for $140 and it works great.
Raechel Tracy
A Response from: Dan

Very sorry for the misunderstanding. We strive to be the best at what we do. Unfortunately we don't always compare to be competitive.

Lawrence Palmer Service Provided:
Broken Garage Door Spring Repair
Sales Consultant:
Review:

Very disappointed. The technician that came to look at door suggested approx 700.00 of work to the door unit to correct the problem, that only consisted of two new springs, cables and rollers. What was suggested had nothing to do with the problem the door was having. The tech diganosed the problem without checking anything, and was wrong in his diagnoses. I refused the work and paid for a tune up which consisted of him checking the tightness of the door bolts and applying grease to the screw drive. Made no difference to the problem. I inspected the door and found the problem which was a 9.80 part at Home Depot. Put that part on and door works beautifully. I feel the tech was just wanting to up sell me and make as much money as possible without regard to customer service. Would not suggest or recommend this company to anyone and will not have them ever do any work for me.
Andy Grubbs
A Response from: Dan

Very sorry for your experience! We take great pride in training & providing the best parts & service money can buy!

Brandon Christensen Service Provided:
Garage Door Repair
Technician:
Review:

They do a good job of responding to your call that day. I called with an issue and they sent someone out that evening at 6:30. however, I had sticker shock on the price. they wanted $730 to fix the spring on the door and I called another company and got it done for $290. Be sure to compare pricing before you have them do the job.
Steve
Brandon Christensen Service Provided:
Garage Door Repair
Technician:
Review:

I did not and would not purchase a door from your company. I specifically wrote on your technicians work order no purchase. Your tech was not completely honest with us and when my husband called and spoke with someone in management he stated that his tech did not lie and that our door was crap. So we will not do business with a company that cannot be honest up front.
cindy woodcock
A Response from: Dan

After further investigating the review received by Mrs. Woodcock, Precision Door Service was upfront & honest with the customer about the make, model & manufacturer quality of the door & spring system at hand. We simply advised to replace door rather than invest money in the existing door. No one from our company has been dishonest or downgraded the customers home or belongings.

Service Provided:
Garage Door Repair
Review:

First off, you guys are way over priced. I paid the $44 service fee to have you come check my door out and it was going to cost me $450 to get my springs replaced and some other services. I shopped around and found someone able to replace the entire door & frame for $600! Your technician was nice and polite but your prices aren't competitive at all!
damien charley
Service Provided:
Broken Garage Door Spring Repair