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Thomas Hoffman
Tech ID#: 18
Reviews: 43
Average: 4.93 stars

Thomas Hoffman

Technician
Thomas Hoffman has received 43 reviews, averaging:

Thomas Hoffman's Bio:

Hello, my name is Thomas Hoffman. I am from Las Vegas, NV originally. I moved to Nashville in 2015 and love it here. As a former U.S. Marine, a former U.S. Army soldier, and a father of 3 little girls, I understand when life throws a wrench in your day. I am always standing by ready to aid you in your garage door needs.
Review:

Your response was practically immediate; your serviceman, Thomas Hoffman, was professional, courteous, hard-working, informative, and a joy to do business with. Mr. Hoffman explained the status of my existing garage door and opener carefully and in a way that this novice could understand, and then he presented his recommendations so I may make a choice. He finished the job quickly, way beyond my expectations, and I now have a system that works and should keep me problem-free for some years to come. Thank you, Mr. Hoffman.
Audrey Marshall
A Response from: Dan

Thank you for taking the time to give us your feedback in regards to our service. It helps us strive to do our very best. We truly appreciate you! Please let us know if we can be of any further assistance. We are always happy to help

Thomas Hoffman Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Technician:
Review:

We are very pleased with our service from Precision. The appointment was immediately set and confirmed, an email showing our tech so we'd know who to expect was very much appreciated, and his arrival was on time. He introduced himself, went right to work, gave us excellent information and completed his task as a professional. We highly recommend Precision.
Ruth Trevino
A Response from: Dan

We are very happy to hear you had such a wonderful experience with us!

Thomas Hoffman Service Provided:
Garage Door Repair
Technician:
Review:

Excellent service fast easy Courteous
Mark Brewer
Thomas Hoffman Service Provided:
Garage Door Opener Install
Product:
Opener
Technician:
Review:

Professional and courteous. Work was done in very timely manner.
Nancy Allen
Thomas Hoffman Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Thomas came on time and gave us various options for our door repair. He completed the option that we chose and made sure the door worked to our liking (before leaving). I would highly recommend this company!
Regina Cassidy
Thomas Hoffman Service Provided:
Garage Door Repair
Technician:
Date: 09/02/2017
Garage Door Repair
,
Review:

Amazing service. I got on website at 9 pm on a Thursday, and their CHAT feature was available. Started chatting about my garage door seal and they could have had some one out the next day. I couldn't do the next day, so they had someone here by 10 am Saturday. The technician, Thomas Hoffman, was excellent and stepped me through what I needed. 2 hours later he was done and I had a new weather seal and a newer quieter garage door opener. Would highly recommend these guys for your garage door needs
Jonathan Forren
A Response from: Dan

It is truly our pleasure. Thank you for your amazing review!

Thomas Hoffman Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Technician:
Review:

Thomas was professional & did an excellent job. We are very satisfied.
George Dillard
A Response from: Dan

Very happy to hear!

Thomas Hoffman Service Provided:
Garage Door Repair
Technician:
Review:

Quick professional one hidden cost thought was crazy but guy so nice went ahead anyways
Joann Skee
A Response from: Dan

Please let me know what hidden cost there was if you will. We always aim to ensure our customers are 100% satisfied. Very happy to hear you had an overall great experience with us.

Thomas Hoffman Service Provided:
Garage Door Repair
Technician:
Review:

Thomas was on time, very knowledgeable about his job, and worked efficiently. Five stars from us.
Janet Wiseman
A Response from: Dan

Thank you for your review and for your business. Please let us know if we can ever assistant you further with any garage door needs.

Thomas Hoffman Service Provided:
Garage Door Repair
Technician:
Review:

Excellent service as always.
Kenneth Ives
A Response from: Dan

We truly appreciate you! Thank you for your continued business for the wonderful review.

Thomas Hoffman Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Technician:
Review:

Thomas came and reprogrammed our door which apparently had a surge during a storm recently. It too him no time to have it working again! I appreciated his friendly service and patience in answering my questions. We installed Precision garage doors a couple of years ago. I highly recommend them to anyone needing new garage doors. Our old doors were so noisy we couldn't stand it. Our new doors (even 2 years out from installation) are so quiet! People have commented on how quiet they are when in our garage.
Beverly Simmons
A Response from: Dan

We love hearing feedback like this! Knowing your doors are still going strong and have made such a lasting impression. Thank you for your review and allowing us to service your needs.

Thomas Hoffman Service Provided:
Garage Door Opener Repair
Technician:
Review:

Thomas was straightforward relocation very professional, pleasure
Tom and carole Naslund
A Response from: Dan

Thank you so much for your review!

Thomas Hoffman Service Provided:
Garage Door Repair
Product:
Opener
Technician:
Review:

Thomas Hoffman was my technician and he did a great job explaining what he was going to do and answering questions. He arrived early (only after calling first to make sure it was ok), assessed the repair and did not perform any repair without my approval. My door received a spring overhaul and it has never worked better or more quietly. He also installed a new keypad. I would recommend Precision and Mr. Hoffman to anyone needing garage door repairs.
Janet Frazier
A Response from: Dan

We are thrilled to hear that you had such an amazing experience with us! We strive to always provide this type of outstanding service. Thank you for your review and your recommendation!

Thomas Hoffman Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Good job !
Som Vong
A Response from: Dan

Thank you! Please let us know if we can be of any further assistance.

Thomas Hoffman Service Provided:
Garage Door Opener Install
Technician:
Review:

Thomas Hoffman, the specialist, came out this morning to give us a quote for our system that was fried by a lightning strike. He was very professional and gave us a variety of choices ranging from simple part replacements to replacing an entire system. I appreciated his thoroughness. We are on a tight budget so the variety of options was so reassuring.
Hannah Lavey
A Response from: Dan

Having options helps in so many circumstances. We are pleased to know having options helped you! Thank you for your business!

Thomas Hoffman Service Provided:
Garage Door Repair
Technician:
Review:

good service and here on time, fair price.
Dan Mclaren
A Response from: Dan

Thank you for your review and for allowing us to serve your garage door needs. We are always here if you need us.

Thomas Hoffman Service Provided:
Garage Door Repair
Technician:
Review:

Thomas was very professional, efficient and skilled. Installed new torsion spring, took time to make all the adjustments, and made a good proposal for upgrades to a 15+ year installation. We were very pleased with his work and are considering upgrading our other garage door system.
Byron Hall
A Response from: Dan

Thank you for such a wonderful review! We are very pleased to know Thomas provided outstanding service. We are always here if you need us. Always happy to help.

Thomas Hoffman Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Fantastic! A remarkably outstanding experience. Overhead belt drive unit failed suddneny mid-Saturday evening, we called them and talked to a really responsive and courteous phone operator. This is truly excellent 24-hour service. We were given a Sunday 12-2 pm slot, and the tech, Thomas, appeared even early! Unbelievable these days. He went to work on warranty repair and replaced the head unit, helped me reprogram the remotes, and we were all done in less than 24 hours from the previous day's failure. I have nothing but excellent all around. This company stands out among all the home service companies. My highest, highest recommendation. Buying the unit with the lifetime warranty was a smart move, and there was not a single quibble about anything. Love Precision Door!
Jane Wright
A Response from: Dan

Truly thank you for your review!!!! We are thrilled to know you had such an amazing experience with us and that we exceeded expectations! I am very proud of our company and the services we provide through our customer service and technicians. Thank you for being such a treasured customer.

Thomas Hoffman Service Provided:
Garage Door Opener Repair
Technician:
Review:

5 stars, Thomas Hoffman was my tech, great job, knows his product, he was on time, great value for the repair. Would recommend Precision to anyone, especially Thomas.
Don Watson
A Response from: Dan

Thank you for taking the time to give us feedback on your experience with us. It means a lot to us to know we've been able to please our customers well enough, to where they will recommend us to others. Thomas is an amazing Technician and he humbled by your kind words. Thank you for allowing us to serve your garage door needs!

Thomas Hoffman Service Provided:
Garage Door Repair
Technician:
Review:

Our tech, Thomas Hoffman, provided A+ customer service which is hard to find nowadays. He was very thorough with the sales cycle, which made it a seamless and stress free experience. Precision was the only company I called; however, will recommend going forward based on overall customer satisfaction.
Dominic Wekony
A Response from: Dan

We agree it is very hard to find A+ customer service these days. We strive hard to always make that our #1 priority. Very pleased you had such an amazing experience with us! Please let us know if we can be of assistance in the future. Thank you for your kind words!

Thomas Hoffman Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Technician:
Review:

Thomas done a great job! My appointment was at 10:00A.M. He called and asked if I would like to move appointment up an hour which worked out better for us. When he showed up he explained what was going on with our door and explained 3 different price and warranty options. Thomas was very couteous and worked very hard. He our door fixed in about an hour and a half.
Charles Dixon
A Response from: Dan

Very happy to hear you had such a great experience with us! Please let us know if you ever need us in the future. We strive to always provide excellent service as Thomas provided to you.

Thomas Hoffman Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

WOW, Amazing service!! I called and got someone out to consult within hours. The options were explained in detail and the garage door was fixed within 2 hours from that consult. The technician was courteous, patient and explained every step. I will never use another door service provider.
Nancy Dawson
A Response from: Dan

We are ecstatic to hear that about your experience with us!! We will always be there to serve your garage door needs. Just give us a call and we will be there with a smile on our face. Thank you for being an outstanding customer!

Thomas Hoffman Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
Technician:
Review:

The service that I received was outstanding and the service rep was awesome.
Shronder Gentry
A Response from: Dan

We are thrilled that you had such a tremendous experience with us! Thank you for your review!

Thomas Hoffman Service Provided:
Garage Door Opener Repair
Technician:
Review:

I am totally happy with the repair of my garage door. The springs were replaced and the door is so quiet compared to what it sounded like before the repair. Everything is smooth and I can trust it was done right.
David Clifton
A Response from: Dan

We are very happy that you are happy!!! Please let us know if we can ever be of any further assistance. We are always here to help.

Thomas Hoffman Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Your technician, Thomas Hoffman, showed up at exactly the scheduled time, quickly diagnosed the problem and fixed it to my satisfaction. Thomas is an asset to your company and I will request his services in the future.
Ray Blount
Thomas Hoffman Service Provided:
Garage Door Opener Repair
Technician:
Review:

Each contact with Precision from the initial call to the service performed by Thomas was very professional. Thomas arrived early, gave me different options for my garage door repair and completed the repair on the same day in the timeframe quoted. He was very thorough and professional throughout the repair!
Shelly M.
A Response from: Dan

What a wonderful review!! It means a great deal to know from start to finish that we were able to assist you with professionalism, courtesy and service! Thank you and please let us know if ever we can assist you with any future garage door needs. We are always happy to serve.

Thomas Hoffman Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Technician:
Review:

Prompt arrival of technician Thomas and very efficient service.
Judy Whitehill
A Response from: Dan

We are thrilled to know our employees are punctual, efficient and appreciated. Thank you! Should you ever need us for any other garage door needs, please let us know. We are always happy to help!

Thomas Hoffman Service Provided:
Garage Door Repair
Technician:
Review:

Thomas Hoffman was our service tech and he was here when he said he would be - explained thoroughly the problems he saw when he inspected the door, gave us clear options with explanations. His work was quick and the door works great and is quiet.
Bill Drescher
Thomas Hoffman Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Thomas was great
Tyler Brewer
Thomas Hoffman Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

My technician was very professional. The work was done quickly and effectively. After the work was completed, the technician explained everything that was done, we tested the door, and it was fantastic. I would recommend Precision and call them again if the need arose.
Pj Lukasick
A Response from: Dan

We truly appreciate your tremendous review! Thank you!

Thomas Hoffman Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
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