Read what people are saying
Precision Garage Door of Nashville
about Precision Garage Door
has received 25 reviews, averaging 1.00 Stars:
Sales team is horrible. I was told it would only take 6 weeks to have it installed and it turned into almost 8 months. Would not return calls or keep me informed of the status. It even got to the point where I was ready to cancel the contract and let them keep the money I had already pain. Price was comparable to two other quotes I got.
- Michael Harper
Dear Mr. Harper We're sorry to hear that you had a negative experience with our company. We strive to provide the best customer service to every customer and take it very seriously. Sometimes unforeseen circumstances can lead to longer lead times. We apologize for any inconvenience. Please contact us directly at 615-350-9994 if there is anything we can do or further assist you. We're thankful for your feedback and will use it to help our business.
Asst. Manager: Lyle Rowen
Called for a manufacture/install defect in a garage door that was purchased and installed by Precision. Hinted that it was my fault door was broken. Company offered to replace broken panel at my expense. And charge labor to do it. Apparently their work is only good for a couple of years. Expected a phone call from management on Monday. Nothing yet.
- Mike Lewis
Technicians: Brandon Williams
My garage door won’t close this morning after yesterday’s service
- Betty Little
Total bait and switch! I spent 30 minutes talking with someone from the company who quoted me $138-179 to replace a torsion spring. The tech showed up with 15 minutes left in the 2 hour appt window, without ever calling (as was stated on the confirmation email). Then I was given a price of $700 to replace the spring!
Door Installers: William Etheridge
Had a service call for a repair estimate done on 7/21/2020 and as of 7/31/2020 I have not received any information regarding the repair. I called on 7/27 and was told it would be sent via e-mail that day. still nothing.
- Jeff Otto
Sales Consultants: Dillon Daughtry
Repair man was nice but the problem was not fixed and we still paid $154 for less than 5 minutes of work. They are coming out again tomorrow so we will see if they can fix it again.
- Megan Rinaldi
Lead Technician: Jason Skillern
The advertisement said they serviced all door brands but when technician arrived he said he didn't work on that type and he charged me $65.00 for nothing and left. I felt l got ripped off.
- Jim Elder
Scam Artists. Was told that I would be charge $65, the cost of their standard service call, to get a garage door closed. When they got here, I asked them how much it going to cost to replace the door, and they quoted me $1600, for a 2 bay door. (No insulation, no extras.) Then, as I was moving stuff out of their way so they could get in and do the job that I had called them for (Getting my garage secured), he tells me that it's going to be $150 to get the door down. I told them they could leave. Another company was there 20 minutes later, with a far better estimate, and closed the door for free. (A 30 second job with 2 people.)
- David Tipton
Service man returned to replace old opener after we have waited all weekend to get it fixed. He DROPPED IT! He is now returning to the business to get another one!! He better be back soon or we will be leaving a message on the internet. Not happy about this. He came on Monday just to reset it. It worked once. We called back immediately and he returned today. Dropped it, and now we are still waiting. If you knew it was bad, you should have come and replaced it immediately.
- Michael Downing
If there was a zero star I would give it right now to this company. My husband and myself spent $10,200 on doors and the only reason we bought the doors from this company is because of a guy named Sean Broom who has stood behind this company for years. Sean is the one who did the work and sold these doors to us. As it stands now, I have paid my deposit with the understanding that Sean would be getting the commission from the sale and my doors are on order. I have since learned that Sean has lost his job there. Not only lost his job but now this company is trying to keep his commission from the sale of my doors which makes me very angry especially with it being Christmas time. I own a business myself and I would never treat one of my employees this away. Sounds like a very greedy owner to me and I expect the commission to be paid to Sean per the agreement or I will assume the agreement is no good and will expect a full refund on my recent order. I will update this review as I find out more about this situation.
- Calvin & lori Potter
Mount Juliet, TN
This is my second time using Precision Door. The first time my door would not open and we were extremely please with the arrival time got here. They explained several options to me. I choose to get a new opening system rail with a key pad outside. We are very happy and please. He was very professional and polite. He answered all of my questions. Yhe second time was when the remote outside quit working. We were greatful we got the same polite tech to come again. He fixed it and we are very pleased with service.
- Debbie Whaley
This place is a racket. They do good work, that's not the problem. But they quote you one thing on the phone so they can slyly get a tech out there and then they quote you something entirely different once he's there. Benjamin Franklin plumbing and Lee company do the exact same thing. It's just a shady way of doing business. I won't be calling these guys ever again.
So very sorry for any misunderstandings. Unfortunately, we do not give firm quotes over the phone. Customer service representatives only have a range of pricing for parts. Due to the many aspects of garage door repairs, it is very difficult to give a price without assessing the situation first hand. If you decide to give us another chance, we will do our best to exceed your expectations. Once again, we are very sorry for any misunderstanding or miscommunication. We truly do our best to service our customer needs and to be fair.
I would never use your company. All we had was a simple job to fix our garage door that the cable was off the track. Your guy was very nice but wanted to replace all the parts for our garage door (which didn't need it) for $600. And that was the cheapest of the three estimates he gave us!!! So I called a different local company they came and fixed what was wrong in 30 minutes, No parts needed and the total bill was $96.25!!!!! Your company is a complete rip-off. I will never recommend you or your services.
- John Beski
They were highly recommended. Close to our home. They explained in detail about the service.
- Mike Brooks
Thank you for your recommendation and review!
Your prices are outrageous. I was quoted a price for a new opener of $1000. That is highway robbery. I was also quoted a price for a 110 pound garage door spring of $100, which is also highway robbery. Do you actually find people willing to pay these prices? Shame on you for charging 3 times what it would normally cost for these services and parts.
- Jeff Keehr
Unfortunately Mr. Keehr the estimate we have on file does not reflect any of the prices that you say you were quoted. We don't offer any garage door openers at that kind of price. So are you sure it was our company or possibly there was a misunderstanding. Either way we're here to help & we will negotiate with you the best we possibly can!!!!
Thompson's Station, TN
Website is misleading. Needed spring repair on a single garage door. Website has a coupon for spring repair, but I was told by the technician, "the company no longer does partial repairs." Lowest estimate given for the repair was $519. Calling somebody else.
- Jackie Quandt
Mount Juliet, TN
I called to schedule an appointment and was told the service fee would be $65.00 unless parts were needed. The only thing that was wrong was that the cable had come off the pulley when one side of the door came down on the top and of my garbage can. The technician quoted me around 450.00. He wanted to replace my spring and add an additional along with some brackets. He called his manager and got the cost down to 330.00. He told me if I didn't have him repair it I was still going to have to pay $65.00 just for coming out. I didn't have any choice but to have him fix it. There was nothing wrong with the spring other than a little surface rust. I don't appreciate the unethical way you do business and I wouldn't use you again to save my life. Fool me once......
- ed gonyea
So very sorry you feel this way sir. Unfortunately when dealing with mechanical issues such as these with garage doors, we have policies & procedures in which we follow. We have to take liability & warranty in account. So we do have minimum recommendations to provide the best warrantied repair possible.
Spring Hill, TN
BE AWARE - I needed 2 new springs - price was $156.0 EACH - i can buy a spring on-line for $34.0. Technician stated he was required to use his bracket, 4x4, nothing special, $61.00 EACH, technician stated i needed new cables - door was working before he arrived, $109.0 per set - I can buy them on line for under $7.00. Technician stated he could "make a call" to get the price lower - why does he have to call anybody for this - why are the prices not lower and fair to begine with - i am not negotiating to buy a car - just to fix two garage doors. Be prepared to PAY for their service.
- Rick Buchanan
Yes sir with Precision Door Service you do get what you pay for. All of our parts & service include installation & warranties.
Y'all a rip off y'all was going to charge me$700 to fix my door and I got it fixed for$113 I will NEVER call y'all again
- Tommy Tyus
So sorry we weren't more competitive. Our parts & service do tend to be higher end.
I would give them no stars if possible. I needed the cable put back on our garage door to get it back in working order. I called Precision because of their ability to come same day and reviews online. When the tech came out, he told me that I needed over $600 in updates/repairs, and at minimum to get door working again it would be $469. I didn't get work done. Called another garage door company who came out within an hour and total repair and checking of other 2 doors for any needed repair was $124.00!!! Door works excellently, funny how it didn't really need almost $500 in work to get the door working. Won't ever be calling Precision again. Recommend you don't eithet unless you've just got money to throw away.
- Cheryl Dillon
Very Sorry for the poor experience. With Precision we back all of our work with great product & warranties so you do get what you pay for!
I was quoted over the phone $79-$179. When the technician got to my house he wrote me a quote for $600! He said that was the bare minimum, he wrote me a quote for "what is really needed to get done" which was for $1000! I got it fixed by an honest technician from another company for $140 and it works great.
- Raechel Tracy
Very sorry for the misunderstanding. We strive to be the best at what we do. Unfortunately we don't always compare to be competitive.
Mount Juliet, TN
Very disappointed. The technician that came to look at door suggested approx 700.00 of work to the door unit to correct the problem, that only consisted of two new springs, cables and rollers. What was suggested had nothing to do with the problem the door was having. The tech diganosed the problem without checking anything, and was wrong in his diagnoses. I refused the work and paid for a tune up which consisted of him checking the tightness of the door bolts and applying grease to the screw drive. Made no difference to the problem. I inspected the door and found the problem which was a 9.80 part at Home Depot. Put that part on and door works beautifully. I feel the tech was just wanting to up sell me and make as much money as possible without regard to customer service. Would not suggest or recommend this company to anyone and will not have them ever do any work for me.
- Andy Grubbs
Very sorry for your experience! We take great pride in training & providing the best parts & service money can buy!
They do a good job of responding to your call that day. I called with an issue and they sent someone out that evening at 6:30. however, I had sticker shock on the price. they wanted $730 to fix the spring on the door and I called another company and got it done for $290. Be sure to compare pricing before you have them do the job.
Mount Juliet, TN
I did not and would not purchase a door from your company. I specifically wrote on your technicians work order no purchase. Your tech was not completely honest with us and when my husband called and spoke with someone in management he stated that his tech did not lie and that our door was crap. So we will not do business with a company that cannot be honest up front.
- cindy woodcock
After further investigating the review received by Mrs. Woodcock, Precision Door Service was upfront & honest with the customer about the make, model & manufacturer quality of the door & spring system at hand. We simply advised to replace door rather than invest money in the existing door. No one from our company has been dishonest or downgraded the customers home or belongings.
First off, you guys are way over priced. I paid the $44 service fee to have you come check my door out and it was going to cost me $450 to get my springs replaced and some other services. I shopped around and found someone able to replace the entire door & frame for $600! Your technician was nice and polite but your prices aren't competitive at all!
- damien charley